Bioly Support

For general account issues, technical questions, integration help, or launch support, email support@biolyapp.com. Please include the email address on your Bioly account, the page URL if relevant, and a short description of the issue so we can help faster.

If you use a support form on the Bioly website or inside the dashboard, please include the following details so we can help faster:

• Your account email or workspace name.
• The public page URL, booking page, or affected route.
• What you expected to happen and what happened instead.
• Any error message shown on screen.
• Screenshots, screen recording, or timestamps if available.
• For integration issues, the provider involved, such as Zoom or Google Calendar.

• Account access, sign-in, password reset, and workspace issues.
• Profile page setup, links, portfolio items, and custom sections.
• Booking settings, lead capture, form submissions, and scheduling flow questions.
• Integration setup for Zoom, Google Calendar, Telegram, and email features.
• Domain, publishing, and public page availability issues.

Our target is to respond to most support requests within 24 to 48 hours. More complex technical issues, account reviews, or third-party integration incidents may take longer if they require provider-side checks or additional diagnostics.

For Zoom-related issues, please include whether you were trying to connect the app, refresh authorization, create a meeting, or disconnect the integration. If possible, tell us whether the issue appears inside your Bioly dashboard, inside Zoom, or during the authorization redirect flow.

You can also review our Zoom documentation at /docs/zoom.

If a visitor cannot submit a form, complete a booking, or open your public page, please share the exact link, the time of the issue, and whether the problem happened on mobile or desktop. This helps us trace the issue much faster.

For setup guidance and product instructions, see https://biolyapp.com/docs/zoom. Zoom-specific guidance is available at /docs/zoom.

• Login issues: If you cannot sign in, confirm you are using the correct account email and try the password reset flow first.
• Integration issues: If Zoom or Google Calendar is not syncing correctly, reconnect the integration and check that the required permissions were granted.
• Booking issues: If bookings are not available, review your availability settings, booking status, and any connected calendar configuration.
• Public page issues: If a page, form, or link is not working as expected, send us the exact URL and a short description of what happened.

For questions about this page, contact:

Bioly
Email: support@biolyapp.com
Address: Cairo, Egypt